505
San Marin Dr. Bldg. A, Suite 300, Novato, CA 94945
Phone: 415-897-2400
Administration Fax: 415-897-2422
Data Fax: 415-897-2443
Toll-free for Patients: 1-800-232-3773
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Home> Professionals > Resolving Patient Conflicts
Resolving Patient Conflicts
In resolving patient conflicts within the dialysis setting Network #17 works with both patients and facilities. The Network maintians a grievance protocol for patients to use when efforts to work out issues directly with facility staff have been unsuccessful. Network staff often work with facily administrators, head nurses, social workers, and physicians; concentrating on solutions to prevent/delay patient discharge. The resources below should prove helpful in this endeavor.
Decreasing Dialysis Patient-Provider Conflict (powerpoint presentation)
Toolbox for Decreasing Dialysis Patient Provider Conflict - This toolbox is located on the End-Stage Renal Disease Network Coordinating Center Web site.
Protocol for Evaluation of Patient's Complaints and Grievances (pdf - 7 pgs) - Developed by Network #15
To Contract or Not to Contract - (pdf - 3 pgs)
Treatment Agreement Guide - (pdf - 12 pgs) Developed by Network #15.
Conflict in the Dialysis Facility - CMS Perspective - Powerpoint presentation given in Oakland, CA, January 12, 2006